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Frontier Hotel 1942-2007

Frontier Hotel 1942-2007

"This is the end result of all the bright lights... and the comp trips, of all the champagne... and free hotel suites,
and all the broads and all the booze. It's all been arranged just for us to get your money.
That's the truth about Las Vegas. We're the only winners. The players don't stand a chance. "

-- Sam "Ace" Rothstein, Casino, 1995

Friday, May 14, 2010

The Rudest Pit Bosses of Las Vegas

Before I launch into my tirade against rude pit bosses in Las Vegas , let me say that I understand and comprehend that working in a casino is a difficult environment.  Smoke, noise, drunk guests, standing most of the time, idiot employees, I could go on and on.  Let me also say that it's par for the course in LV to deal with rude and arrogant casino workers, especially bartenders, cocktail waitresses, valets, etc.  It would be nice if all casino employees were courteous and nice, but that is unrealistic.  I can accept that.

What I cannot accept is rudeness from anyone who works in casino management.  I expect a reasonable level of courtesy and politeness from anyone designated a manager in a casino -- this means pit bosses included.   Lately I have been encountering pitbosses who have bad attitudes, a chip on their shoulder, and basically view all guests as one big annoyance to them. 

Attention all pit bosses:  Without customers, no matter how irritating they are, you would not have a GD f-ing job!  I don't expect you to be my friend or even talk to me for that matter, but if I have to interact with you regarding a comp, casino policy, or a question I might have, I expect to me treated with courtesy.  With that being said, here is Jimmyhoofa's rudest pit bosses of Las Vegas list.  For now, the list only includes two bosses.  Please let me know if you have suggestions for other pit bosses that should be included.

Name: "Ray"
Casino: South Point
Shift:  Seems to be in the pit during the day shift during the week, sometimes on weekends.
Description:  Short, African-American male, very stocky/muscular, has no neck, wears square reading glasses, always looks stressed out, dealers roll eyes at him when he's not looking.
Qualfications:  "Ray" who may be a pit supervisor is as rude as they get.  He seems to hate dealing with customers -- which is a problem since he approves all comps from the other pit bosses.  Any question directed to him is met with indifference and the "why are you bothering me" look.  He is dismissive of customers and it just flat out  not nice.

Name: "Tony Soprano"
Casino:  Treasure Island
Shift:  Usually days, late afternoons
Description:  Slight build, 5-10, Italian looking, mid 40's.
Qualifications:  I do not know this pit boss' name.  I call him "Tony Soprano" because he looks like a mafia character right out of the "The Sopranos."  This piece of work is very unfriendly.  Usual "don't bother me" attitude.  Hates answering questions about comps.  Customers that make an error at blackjack (which requires PB approval) are treated like idiots.  Seems to take it personally when someone starts winning at blackjack.  Dealers seem to be afraid of him.


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